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faqs_privacy

What type of encryption does goTenna use?

by Shopify goTenna Group

Private 1-to-1 and group messages sent over goTenna are end-to-end encrypted with 384-bit elliptic curve public-private key ciphering. The only exceptions are messages sent using the “shout” and “emergency” features which are by definition public conversations with others within range of you.

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Why do I need to verify my phone number?

by Shopify goTenna Group

You will need to verify your phone number during account setup, and you need to be connected to a cell network (not wifi) to do so. Once you enter your phone number, you will be sent a 5-digit verification code via SMS text message. You will need this code to proceed with account setup. This step will occur only when first creating your account, and is done solely to verify the identity of the user. We do this so people know if a user on goTenna is using a phone number, you can trust it’s really that person!

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How secure is goTenna?

by Shopify goTenna Group

Very. Beyond the end-to-end encryption, because there is no central server there is no proverbial “back-door.”

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Can other people with goTenna devices gain access to messages I send?

by Shopify goTenna Group

No, everything is encrypted and our firmware doesn’t allow downloading one goTenna account’s messages to another smartphone anyway.

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What information does my goTenna store?

by Shopify goTenna Group

Just the goTenna ID you’ve set to be your contact (i.e. either your phone number or a randomized string), and any messages your phone hasn’t pulled yet. If you opt in to telemetry, we’ll gather some basic statistics to help make goTenna better like battery life, device temperature, and so forth — absolutely zero actual messages or contact list information though!

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