Blog

faqs_shipping

How long will it take to ship after I've purchased goTenna?

by Shopify goTenna Group

Most orders ship next business day. In some cases, orders may take up to two business days to process, so please allow for two full business days from the time of purchase until the time the order ships. In other words, if you need to receive your order within three business days, we strongly recommend selecting overnight shipping to account for two days of processing and one day in transit.

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What are the options for expedited domestic shipping?

by Shopify goTenna Group

In addition to free ground shipping, we offer two-day and overnight shipping options for domestic orders. Two-day shipping includes 0-2 business days processing plus 1-2 business days delivery, or 1-4 business days. Overnight shipping includes 0-2 days processing plus 1 business day delivery, or 1-3 business days.

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Can I update my shipping address after placing my order?

by Shopify goTenna Group

If you need to change your shipping information after placing your order, contact us immediately. Our distribution facility has certain cut-off times depending on when your order was placed, and we'll do everything we can to help you out.

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Can I upgrade my shipping speed before my order ships?

by Shopify goTenna Group

Yes! Just write us at support@gotenna.com, and we'll charge you the difference.

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