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Setting Up Your goTenna

by Shopify goTenna Group

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Charging Your goTenna

by Shopify goTenna Group

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How does automatic message retry work?

by Shopify goTenna Group

The goTenna networking protocol automatically retries sending your messages up to three times before it will ever give you a fail notice in a 1-to-1 message chat. (You may not even notice the retries are happening, as they take place in the background after you hit send.) goTenna will not, however, retry indefinitely, as this can drain your battery significantly. If your message fails to reach your intended recipient in those first three automatic attempts, you may choose to attempt a manual retry later. It's usually best to try again from a different location, as you may simply be in...

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Do certain transmissions have greater range than others?

by Shopify goTenna Group

1-to-1 chats can achieve greater range than group chats or public shouts because our proprietary networking protocols retry and rebuild partial packets for 1-to-1 chats, but not for shouts or group messages. This means that if you’re at the edge of range in a certain terrain, goTennas engaged in a 1-to-1 chat are more likely to reconstruct data from various attempts, and will use that data to “push” messages a bit farther than in a group context.

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Can I turn goTenna's Bluetooth on and off?

by Shopify goTenna Group

When goTenna is on, the Bluetooth is on, and vice-versa. So you can't have goTenna on and its Bluetooth connection off at once.

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