Introducing goTenna Mesh now available on Kickstarter!
toggle menu


Home / Buying goTenna


How much does goTenna cost?

goTenna costs $199 for a pair — buy one for you, and share the other with a friend! Remember, too, that there are no fees or charges associated with using goTenna once you own the devices. This means all of goTenna's offline maps are free as well!

If you buy the "family pack" (2 pairs, or 4 units) for $389, there are $10 in extra savings!

You can also earn up to one pair of goTennas free by referring friends to buy — just share the unique referral link that’s generated for you after you buy. You can also use our generic referral link to refer friends before you buy; once you purchase goTenna, send us the email address you used to refer people, and we'll refund you $10 for each successful referral up to 20 referrals.

What kinds of payments do you accept?

We accept all major credit cards as well as PayPal and bitcoin.

How safe is your payment platform? Do you store credit card details?

Super secure. We use Stripe, a PCI Level 1 Service Provider, to process credit card payments and your credit card information does not even go to goTenna. We use Bitpay to process bitcoin transactions.

Are there bulk discounts?

If you are buying goTenna for organizational use and/or in very large quantities, shoot us an email and we'll see what we can do for you.

Is there sales tax?

Only for customers in New York, our home state, and in Pennsylvania, where our distribution facility is.

What is your return and exchange policy?

We hope you love goTenna, but if not, we will happily accept exchanges or returns if postmarked within 30 days of receipt. (For returns, please note that if you paid with bitcoin, we will refund you the purchase price by check. Please share the address where we can send the check when you contact us.) Contact us to learn more.

Definitely note that we have a 1-year limited warranty, so if there's anything dysfunctional with your devices — hey, it can happen! — we are happy to exchange your faulty goTenna for a brand-spanking-new one!

What comes included in a goTenna purchase?

Beyond two devices, you will also get two micro-USB cables so you can recharge the goTennas. You can charge goTenna in any standard USB port that is connected to power.

Where else can I buy it?


How long will it take to ship after I've purchased goTenna?

Orders may take up to two business days to process, so please allow for two full business days from the time of purchase until the time the order ships. In other words, if you need to receive your order within three business days, we strongly recommend selecting overnight shipping to account for two days of processing and one day in transit.

Where do you ship to?

To start we’re shipping to all addresses in the United States and its territories (including military bases abroad). We are eager to expand internationally in 2016! If you’re abroad and want goTenna, please fill out this form and tell us where we should head to. We will use this data to decide which markets we’ll hit up next.

I didn’t get an order confirmation. Did my order go through?

It can take an hour or so for your order to be processed, so give it a minute. Also, check your spam folder just in case. If you need more help, please email and provide the email you used to place the order, the date and time of your attempt, and what you tried to order.

When will my order ship?

Most orders placed by 10:30 AM EST will ship the same business day. All other orders will ship next business day.

Now for some legal mumbo-jumbo:

We disclaim any liability and will not be responsible for any delays in delivery regardless of cause; consequently, you acknowledge that delivery may be delayed and assume the risk of any such delay.

Can I update my shipping address after placing my order?

If you need to change your shipping information after placing your order, contact us immediately. Our distribution facility has certain cut-off times depending on when your order was placed, and we'll do everything we can to help you out.

Can I upgrade my shipping speed before my order ships?

Yes! Just write us at, and we'll charge you the difference.


How does the referral program work?

At the end of checkout, you’ll receive a unique referral link to share with friends on the order confirmation page. (If you missed it there, check your email receipt for a link that will allow you to get to a referral page.) Share your unique link and anybody who clicks on your link and makes a goTenna purchase will be credited to you within a week. Each referral will earn you $10 back, up to the cost of a pair of goTennas ($199). Refer 20 friends and you could make your pair of goTennas free!

If you haven't bought goTenna yet, use our generic referral link to refer friends before you buy; once you purchase goTenna, send us the email address you used to refer people, and we'll refund you $10 for each successful referral up to 20 referrals.

How will I know if someone uses my referral link?

Our sweet technology tracks everything in real-time, but it may take up to 30 days to verify a referral as we want to minimize fraud. A friendly human will be in touch with you once we've confirmed a successful referral. If you think you successfully referred someone but haven't heard from us in more than 30 days, please email us and we'll sort it out.

How will I receive my referral credit?

We will credit back your original form of payment, but it may take a week for it to appear on your statement after we've contacted you to confirm the referral.

Can I use my own referral code?

Haha, no.