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faqs_app-how-to

Is there just one app for both goTenna v1 and goTenna Mesh?

by Shopify goTenna Group

Yes, but make sure you’ve downloaded the latest app to your phone. Please note you can only have one goTenna v1 or goTenna Mesh device paired to your phone at a time. To unpair your goTenna v1 and pair with goTenna Mesh, unpair your current device within the goTenna app (Settings > Unpair goTenna), then select goTenna Mesh in the pairing menu to get started. You can switch back and forth to your liking.

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How do I start a chat with an individual or group?

by Shopify goTenna Group

Step 1: Click the blue Compose icon in the lower-right corner of your chat or location screens Step 2: Select "1-to-1 Chat" or “Group” Step 3: Choose your contact(s) or type in the ID number they used during account creation. Note: This is likely to be their phone number — and if they're in your contact list, you'll see that clearly — but it can also be a GID, or goTenna ID, a randomized string they need to share with you Step 4: Type your message Step 5: Hit "Send"

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How do I broadcast publicly to anyone around?

by Shopify goTenna Group

Step 1: Select "Chat" on the Side Menu Step 2: Click the blue Compose icon in the lower-right corner Step 3: Select "Shout Chat” Step 4: Type your message Step 5: Hit "Send"

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How do I create and share an arbitrary pin on the map?

by Shopify goTenna Group

Step 1: Select "Location" in the Side Menu Step 2: Find location where you would like to create a pin on the map Step 3: Hold your finger on your desired location Step 4: Select "Create Pin" Step 5: Name the pin and select "Save" Step 6: To share, select "Share Pin" after naming

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How do I share my location, pin, or request someone else's location?

by Shopify goTenna Group

Step 1: Select "Chat" on the Side Menu Step 2: Choose an existing chat, or start a new one by clicking the blue Compose icon Step 3: Click the Location icon to the left of the text field Step 4: Choose either "Request User's Location", "Attach a Pin", or "Attach my Location". If you select "Attach a Pin", you can choose an existing pin. "Attach my Location" will add the location automatically Step 5: If you wish to include a message, type your message in the text field and you can send the text and pin attachment in one go...

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