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faqs_gotenna-and-your-mobile-device

Which smartphones are supported by goTenna?

by Shopify goTenna Group

goTenna will work on all Apple devices running iOS 8.4 or above that are Bluetooth-LE enabled, and on Android smartphones running 4.3 or above that are Bluetooth-LE enabled. We strongly recommend using the most recent versions of OS software available.

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Will my goTenna work with an iPod or iPad?

by Shopify goTenna Group

Yes, although on an iPad, the UI won't look great as we've designed it for small iDevices (i.e. iPhones, iPods).

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Will my goTenna work with a Kindle or other Android tablets?

by Shopify goTenna Group

The UI won't look great, but the goTenna Android app would work. Such devices would have to be running Android OS 4.3 or higher, and be Bluetooth-LE enabled.

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Will goTenna work if my phone is in Airplane Mode?

by Shopify goTenna Group

Yes, just make sure your Bluetooth is on so it can connect with your phone. This is actually a good strategy when you're trying to conserve your smartphone's battery, as when your phone isn't trying to connect to wifi or cell towers, its battery life increases exponentially.

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But doesn't Bluetooth not work if your phone is in Airplane Mode?

by Shopify goTenna Group

A common misconception, but fortunately, not true. Try it. :) On most smartphones or other smart-devices, once you enable Airplane Mode, you have to specifically toggle Bluetooth back on. (In fact, you can do the same for wifi!).

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