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faqs_mesh-range-and-performance

How does a goTenna Mesh in relay mode work?

by Shopify goTenna Group

A powered goTenna Mesh device can receive and relay messages and location data. goTenna Mesh does NOT need to be actively paired to a smartphone to serve as a relay node, but it does have to be powered on. This enables users to use goTenna Mesh devices as stationary relay points in strategic locations to increase range. As an example, image two users have four goTenna Mesh devices. Two of those devices can be used solely as relay nodes, increasing potential reach of the mesh network: User A — User B User A — Relay Unit 1 — Relay Unit...

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How can I use goTenna Mesh as a dedicated relay node to increase range?

by Shopify goTenna Group

Step 1: Turn ON your goTenna Mesh Step 2: Triple-press the Power button and watch for the LED status indicator to turn on. Quickly triple-press the Power button once again to confirm relay mode. The light will pulse 3 times then turn off.  To confirm Relay Mode is on at any point, press the Power button and the light will pulse 3 times. While in Relay Mode, your Mesh device automatically unpairs from any phone. To repair, open Settings, tap 'Unpair goTena Mesh' and follow instructions.  

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Why are my messages showing as “Delivery Unconfirmed” and what can I do about it?

by Shopify goTenna Group

The “Delivery Unconfirmed” status indicates that your message was not received, or the recipient device did not send a delivery receipt. This typically happens when the recipient is not in range or is at the very edge. It’s also possible the message reached your recipient but conditions changed before a delivery receipt could make it back to you — especially if you’re meshing and/or moving around a lot. You can try sending the message again by clicking on “Delivery Unconfirmed”. Changing locations may result in a better chance for success. For example, if you're in a ravine, behind a big boulder,...

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What kind of range should I expect?

by Shopify goTenna Group

Point-to-point range depends on your environment, and no situation is exactly the same. That being said, more open terrain often allows for greater range; line-of-sight can also help but is not required. Plus: you may be able to extend your range through other goTenna Mesh devices by relaying! In general, you can expect up to 4 mi (6.4 km) point-to-point range in open environments such as plains, desert, beach-side, etc. Expect up to 0.5 mi (0.8 km) point-to-point range in congested areas such as cities, mountains, ravines, thick forests, etc. Don’t be surprised if you get a lot less or...

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Where should I have my goTenna Mesh while I'm using it?

by Shopify goTenna Group

For best performance, you should try to attach goTenna Mesh externally to gear and elevate it as much as possible. For instance, attaching goTenna Mesh externally to your backpack is better than placing it anywhere inside your backpack. Also note that goTenna Mesh is not designed to be used when directly in contact with your body. The reason being that the human body can interfere with radio transmissions, including goTenna Mesh’s signal. Holding goTenna Mesh in your hand or putting in the chest pocket of a thin item of clothing could noticeably decrease your range. That said, if you want...

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