Firmware is the custom operating system programmed into your goTenna device. It’s what allows the goTenna hardware to do its magic. Updates to firmware allow for new features, upgrades, and bug fixes. Unlike quick app updates, firmware updates can take up to 10 minutes to complete. We recommend connecting your goTenna to power during a firmware update, similar to when you update the operating system on your phone or computer. We also recommend being on the same firmware as people you plan to use goTenna with so you can all take advantage of the same features.